I’m writing my “Pleasantly Disturbed Thursdays” post on Wednesday because tomorrow is food bank day, when “pleasantly disturbed” morphs into “downright grumpy.” But I’m not promising to be pleasant today, either. You see, my router is going out.
Not long ago, I wrote a post about Medicare and how they’re messing with my mom again. Great post, full of anger and sarcasm, arguments against the present system and warnings against any similar universal system. The article was overflowing with the wisdom of experience and designed to make people pay attention to the fallacy of pursuing a government-funded healthcare system.
It was terrific.
That’s because my router died sometime during the first paragraph, which disconnected the internet and zapped the entire post into the netherworld. Of course it reconnected soon after, thank you very much.
Okay, maybe there was too much rancor in that post anyway. No big deal. I (sorta) got it out of my system. I just needed a new router, right?
Last Friday, I went to the Staples store full of confidence. I’ve bought a router before and I knew what I was doing. I wanted an upgrade, so I reached for the Cisco Valet, guaranteed easy installation.
I went home, plugged the sucker in, and put the little duber in the computer port so it could do it’s thing, and within minutes, I was “connected!” And the moment I took my laptop from the room, I wasn’t connected anymore.
Those who read my Facebook wall know what happened next. I spent three and a half hours on the phone with tech support. Three and a half! Finally, the lady told me I had a defective product, gave me a case number and told me to call customer service because the line was busy when she tried.
Well, I didn’t have any desire to wait, so I called back on Monday only to have a customer service lady talk to me like a dim-witted child. “Why don’t you just exchange it?”
The first lady told me not to.
But really, it’s a valid question–why couldn’t I just exchange it? So I did. Same product, same results.
Today, when I took the newer one back, the sales rep said something no one else bothered to explain: some routers don’t work well with satellite internet services. They will work, the man said, but it’s a real headache.
I already had a headache.
I went home and rehooked my old router. I sit closer to it, hit “Save Draft” after every paragraph, and slide into a light panic every time the computer slows down . . . but I reckon it’s better’n nuttin’.